Frequesntly Asked Questions

•  Are any of your gemstones synthetic or created?

         No, all of our gemstones are 100% natural.

•  Are any of your stones treated or enhanced?

         Many natural colored gemstones are treated or enhanced (such as heating) to intensify the color, diminish imperfections or          improve durability or clarity. Such treatments are stable and permanent and widely accepted in the trade. SilStone.com          practices full disclosure of known or suspected enhancements for each gemstone we sell.

•  Are the photographs appearing on your Website actual photographs of the gemstones I will be purchasing?

         Absolutely. The photographs you see on the Website are actual photographs of each of the gemstones in our collection,
         which, by the way, never actually seem to be able to measure up to the visual beauty of the gemstone!

•  How can you prepare a shipment so quickly after receiving my order?
  
  All of the gemstones you see on our Website belong to SilStone.com we do not "broker" third-party gemstones. So, we are always assured of the quality of the gemstones we sell and can quickly retrieve them for shipment or if we don't have them in stock than we inform you that this item is OUT OF STOCK. And we try our best for make that item very urgently.

•  I enjoyed looking through your web site. The prices shown are considerably lower than retail, how can you assure me that I will receive top quality stones?
  
  Every stone cannot be the very best. However, every purchase will represent good value commensurate with the quality. Our gems are available in a wide range of colors, qualities, shapes and sizes. If you don't see it on line, send us an e-mail. We may be able to help.
  
  
•  Do you participate in any Gem Shows?
  
   Yes we participate in some gem shows in INDIA, and HONG KONG for details check upcoming events.

•  What information is required on the order form?
  
  Like ordering from a traditional catalog, we need the following information to fulfill an order that you want shipped to yourself:
  
  
  •  Your complete name (first and last)
  •  The street address to which the order is shipped
  •  The city, state and/or country to which the order is shipped
  •  Your zip code, if applicable
  •  Your phone or fax number
  •  Your email address
  •  The quantity of the items you've selected
  •  The preferred method of delivery
  •  A valid method of payment
    
    
•  How do I know if you received my order?
  
  After click on "CONFIRM THIS ORDER" you will receive an e-mail with your order reference number.

•  What will you do with the information I give you? Can I be certain that you won't share that information with any other individual or organization?
  
  We understand the value of keeping your personal information private, and we have designed SilStone.com with controls that let you choose the level of communication you receive and the amount of information you disclose. Please review our Privacy Policy for more information.
  
  
•  What does SilStone.com offer?
  
  SilStone.com is an online market place for buyers and seekers of precious/semi-precious gemstones, gemstone beads, and Silver beads & jewelry. SilStone.com makes it possible for you to buy these products from almost anywhere in the world. Through this service, you can order from the wide range of items shown on the site. The products will be delivered at the address given by you, according to your specifications.
  
  
•  How can I place an order/make the payment?
  You are requested to follow the following steps to place your order:
  
  
  •  Identify an item of your choice from our online product catalog.
  •  Fill in the quantity and add it to your shopping cart using "Add to Cart" button
  •  Once you have added all the products you wish to buy, click on Checkout button
  •  You will be prompted to verify your order and proceed further for giving your Personal details, billing and shipping information.
    
    
•  Can I fax my order?
  
  We accept retail orders generated ONLINE ONLY. At present, we do not offer a facility for order by fax. However, we do accept WHOLESALE ORDERS through e-mail at info@silstone.com
  
  
•   Are the items dispatched as per the display on webpage?
  
  Since our products are handmade, the product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Hence, there may be a slight variation in the pictures and the respective products. SilStone.com, in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time SilStone.com will make all possible efforts to make its services delightful for you.  
  
  Note: Accessories shown (if any) are not a part of the product unless specified. They may or may not be shipped with the product.
  
  
•   What is the mode of delivery?
  
  Delivery of orders is made through renowned courier services - DHL, FedEx, and EMS.
  
  
•   How do I know that my gift has been dispatched?
  
  We will send you an email regarding the shipment of your order, as soon as the items are handed over to the courier agency, along with the Consignment number under which it has been shipped. If you want to call the courier agency, to follow up, you can use this number.
  
  Confirmation through e-mail shall be sent to you after your gift has been dispatched. You may also receive duplicates of the confirmation e-mail; this is to make sure that u get the mail.
  
  
•  Can I cancel an order after it is submitted?
  You can cancel only those orders which have not yet left our premises. Once the Order leaves our premises, we will not be able to cancel your order. To cancel your order mail to info@silstone.com with subject "Cancel request: and your transaction number".
  
  Example- "Cancel Request: 0608/12/45".
  
  
•   How do I contact you regarding my order?
  You can send a mail to our Customer Care at ajaybeads@yahoo.com and we will be glad to help you.
  
  
• Return Policy
  
  Goods once dispatched shall not be returned on any grounds. However, in case you may have any complaints regarding the products delivered, kindly write to us at info@silstone.com

Kindly also refer to our Terms of Services.